The vision must be realistic - it has to be based on clear distinctive competencies. Again, what would the world lose if you didn't exist? A vision is very powerful because it gives you a basis to judge every action you take. Every action should be viewed through the prism of whether it furthers the vision.

Business and leadership is about the future. What worked five years ago is unlikely to work tomorrow.

There's a step that leaders need to take; they've got to understand themselves.

Without strong visionary leadership, no strategy will be executed effectively.

Process improvement programs are like teaching people how to fish. Strategy maps and scorecards teach people where to fish.

Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.

I loved my career at Goldman Sachs. I believed in business principle number 1: if the client succeeds, our own success will follow. This principle formed the basis for my career and my leadership style.