Personal relationships are often based on affection - professional relationships can have affection but they must have mutual understanding, trust and respect.
Robert S. KaplanThere are multiple ways to solve a problem and add value. There are seldom right answers. So, you've got to use your abilities to diagnose a situation and use your best judgment on what to do and how to do it. You WILL make mistakes - when you do, admit them and go back and try to fix them. I don't know is often the right answer.
Robert S. KaplanScreening out peer pressure and conventional wisdom. It is so powerful, that most of us aren't even aware of how much it is influencing our decisions.
Robert S. KaplanConsistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.
Robert S. KaplanThere are three main areas of focus: vision, priorities and alignment. It is critical to articulate a clear vision - how do we add value based on what key competences? Some leaders fail to be clear enough or fail to update the vision based on changes in their industry and in the world.
Robert S. Kaplan