Process improvement programs are like teaching people how to fish. Strategy maps and scorecards teach people where to fish.

To help people with the struggle, I have to reveal my own struggles.

Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.

Great companies create an environment in which employees act like owners. They do this through clear communication, articulation of clear vision and priorities, coaching and openness to debate/discussion. I would argue that this type of environment helps people to be at their best - and helps the company to be at its best.

I loved my career at Goldman Sachs. I believed in business principle number 1: if the client succeeds, our own success will follow. This principle formed the basis for my career and my leadership style.

Rather than the word career, I prefer to discuss how you make a positive I pact on the world. This could mean raising your children, professional activities, non-profit work, or various other actions you take that impact others. I have found that, at all ages, people want to be needed and play a role in impacting the world.

Personal relationships are often based on affection - professional relationships can have affection but they must have mutual understanding, trust and respect.