The first EDSer to see a snake kills it. At GM, first thing you do is organize a committee on snakes. Then you bring in a consultant who knows a lot about snakes. Third thing you do is talk about it for a year.

Generosity is something we learn, from our parents, schools and community.

Which one of the three candidates would you want your daughter to marry?

Failures are like skinned knees, painful but superficial.

I came from an environment where if you see a snake, you kill it. At General motors, if you see a snake, the first thing you do is to hire a consultant on snakes.

We have to succeed, so we will.

Never ask anyone to do what you haven't done before and wouldn't do again. That's a pretty fundamental rule in leadership... treat them like you treat yourself. Things you don't like, they don't like.