Opportunity presents itself sometimes in unusual situations. What you think is the worst thing turns out to be a good thing. Different circumstances challenge people to do things they didn't know they could do, and in those times when the outlook appears the worst, we find new reasons for optimism.

In most cases we perform better when we're busy than when we're not busy. When we're slow, our mind wanders. We're not as attentive to our business. When we're on the firing line, we're sharper. We move more quickly and get the job done right.

Ringing the cash register is not the name of the game. It's only the scorekeeper, and it's not what motivates me. I'm motivated in my business by the compliments I receive about our people, our service, and the quality of our food.

People want to work with a person, not for a company.

If you're excited about what you're doing, it's a lot more likely that your employees will also be excited. People want to work for a person, not a company. It's about relationships.

The difference between success and failure is often about 5% more effort.

I believe no amount of business school training or work experience can teach what is ultimately a matter of personal character. Businesses are not dishonest or greedy, people are. Thus, a business, successful or not, is merely a reflection of the character of its leadership.