If we build something great, like we have at Travelers Group so far, a whole host of people benefit.

If we build something great, like we have at Travelers Group so far, a whole host of people benefit.

From the business point of view, always encouraging the people in our company to own stock in the company, and if we're going to build something great, to have a lot of people share in the benefits of that greatness.

I believe in treating other people with respect. My style is to speak to people, be available to them and willing to answer their questions. This also means being straightforward and honest with them.

And learn that when you do make a mistake, you'll surface that mistake so you can get it corrected, rather than trying to hide it and bury it, and it becomes a much bigger mistake, and maybe a fatal mistake.

Details create the big picture.

I was sort of a sissy as a little kid.