I believe in treating other people with respect. My style is to speak to people, be available to them and willing to answer their questions. This also means being straightforward and honest with them.

I think Latin has some logic to it and there was a discipline.

You can't control income. It varies based on conditions outside of [your] control. But you can control expenses.

If we build something great, like we have at Travelers Group so far, a whole host of people benefit.

Ive been involved with Carnegie Hall for the last 13 years, and Chairman for the last six. I feel really good about what weve done growing our educational programs there, building a board that has made Carnegie Hall really a world-class institution.

I remember the mentoring experiences of some teachers that I had, like a second term home room teacher in public school that really was very helpful to me.

And I thought I'd always like some form of business, I didn't know what kind of business I'd go in.