Workers are actually being starved on the largest military base in Baghdad, and women are being raped with impunity - and because it doesn't fit into a Hollywood context it's not going to fly.

I try to come to my reporting as a real, whole person, not an automaton. And it's always one of the strange discomforts of the job, that you're in this very intense moment in someone's life - you're engaging with them nonstop - and then suddenly your piece is out and that's done. It always reminds me that the journalist's job isn't to be someone's friend, or their psychologist, or anything other than what we actually are. And at the end of the day, that can definitely seem like such a strange, extractive relationship.

One thing I've discovered is that if you remain in contact with people, if you build longitudinal relationships, if you invest in sources who seem at first like they're uncomfortable or unwilling to talk, if you keep in touch with them, a year later that might yield something much more powerful.

Often, I'm spending months with a person in a very intimate context, getting to know the ins and outs of what they ate for breakfast, not to mention dredging up the most traumatic experiences of their lives, digging through their documents and photographs from difficult times, all of that. And that process, I think, can be extraordinarily strange for subjects who've never been interviewed before, especially if you don't acquaint them from the get-go with what you're trying to do, what it entails, and why you care.

The tremendous challenge of narrative journalism about subjects that are underreported is, how do you make people care about something they think they already know about, or think they don't need to know about?

When everyone's focused on the conventional parts of war - doing infantry imbeds or chasing IEDs - you look at the thing that seems not that interesting to people, like the circumstances of logistics workers cooking the troops' food or cleaning their latrines.

I tend to only be able to obsess about one thing at once, and become fully engaged in and only interested in that thing. But in the longer term, a lot of my stories also give birth to other stories.