Sheila Heen Quotes

We each have two human needs: To learn and grow & to be respected, accepted and loved the way you are. Even though feedback facilitates learning and growth, it conflicts with our need to feel respected. This is a key reason we resist feedback.

Other people have all kinds of information about you that is invisible to you. How do you get feedback?

Learning to receive feedback from each other is what leadership is all about.

The fastest way to change the feedback culture in an organization is for the leaders to become better receivers.

We swim in an ocean of feedback.

People won't give you feedback until they think you actually want it.

Evaluation and coaching get tangled together. When this occurs, the noise of evaluation drowns out coaching efforts. Think of this like a term paper. When you get your assignment grade back (evaluation) you tend to tune out the professor notes in the margins (coaching) if the grade is higher or lower than expected.