I don't tell a story unless I have a very deep bench. If you tell an idiosyncratic story, there's no resonance. People read it and say, "I don't see anyone like that." So I tell a story only when I have many stories behind it.

We're too busy communicating to think, too busy communicating to connect, and sometimes we're too busy communicating to create. This is true for individuals and also true for organizations.

Everyone is always having their attention divided between the world of the people [they're] with and this other reality.

It’s a way of life to be always texting and when you looks at these texts it really is thoughts in formation. I do studies where I just sit for hours and hours at red lights watching people unable to tolerate being alone. Its as though being along has become a problem that needs to be solved and then technology presents itself as a solution to this problem…Being alone is not a problem that needs to be solved. The capacity for solitude is a very important human skill.

When you're addicted to heroin, there is only one thing you can do - go off heroin. But we're not going to throw away these phones, we're not going to throw away our technology.

Teenagers talk about the idea of having each other's 'full attention.' They grew up in a culture of distraction. They remember their parents were on cell phones when they were pushed on swings as toddlers. Now, their parents text at the dinner table and don't look up from their BlackBerry when they come for end-of-school day pickup.

Thumbs up or thumbs down on a website is not a conversation. The danger is you get into a habit of mind where politics means giving a thumbs up or thumbs down to a website. The world is a much more complex place.