When you buy bananas all you want is the fruit not the skin, but you have to pay for the skin also. It is a waste. And you the customer should not have to pay for the waste.

Are you too busy for improvement? Frequently, I am rebuffed by people who say they are too busy and have no time for such activities. I make it a point to respond by telling people, look, you’ll stop being busy either when you die or when the company goes bankrupt.

The best approach is to dig out and eliminate problems where they were assumed not to exist.

When you buy bananas all you want is the fruit not the skin, but you have to pay for the skin also. It is a waste. And you the customer should not have to pay for the waste.

There are four purposes of improvement: easier, better, faster, and cheaper. These four goals appear in the order of priority.

Improvement usually means doing something that we have never done before.

The most dangerous kind of waste is the waste we do not recognize.