When you buy bananas all you want is the fruit not the skin, but you have to pay for the skin also. It is a waste. And you the customer should not have to pay for the waste.

Improvement usually means doing something that we have never done before.

Those who are not dissatisfied will never make any progress

Lean is a way of thinking- not a list of things to do

When you buy bananas all you want is the fruit not the skin, but you have to pay for the skin also. It is a waste. And you the customer should not have to pay for the waste.

Are you too busy for improvement? Frequently, I am rebuffed by people who say they are too busy and have no time for such activities. I make it a point to respond by telling people, look, you’ll stop being busy either when you die or when the company goes bankrupt.

We have to grasp not only the Know-How but also 'Know Why', if we want to master the Toyota Production System.