Earlier generations of machines decreased the complexity of tasks. In contrast, information technologies can increase the intellectual content of work at all levels. Work comes to depend on an ability to understand, respond to, manage, and create value from information.
Shoshana ZuboffActivities that seem to represent choices are often inert reproductions of accepted practice.
Shoshana ZuboffComputer mediation seems to bathe action in a more conditional light: perhaps it happened; perhaps it didn't. Without the layeredrichness of direct sensory engagement, the symbolic medium seems thin, flat, and fragile.
Shoshana ZuboffI've lived in a preindustrial (rural Argentina) as well as an industrial world. You experience a different sense of time in a community that works the land. Human relationships aren't professionalized or contractualized; family and friends take primacy. Life has much more continuity than discontinuity. There's a great deal of poetry in everyday life.
Shoshana Zuboff