We don't learn much when everything goes right. We learn the most when things go wrong.

Emails get reactions. Phone calls start conversations.

We should never change our minds about where we are going, but always be curious about different ways to get there.

When I present, I cheat. I only talk about things I care about.

Leaders, whatever the size of their organizations, are those willing to put the interests of other people before their own.

I never imagined I'd write a book.

We can rationalize anything and easily quit on ourselves. Leadership is refusing to quit on others.