When parents see their children's problems as opportunities to build the relationship instead of as negative, burdensome irritations, it totally changes the nature of parent-child interaction. Parents become more willing, even excited, about deeply understanding and helping their children. . . . This paradigm is powerful in business as well.

A moment of choice is a moment of truth.

But with the steady disintegration of the family in modern society over the last century, the role of the school in bridging the gap has become vital!

Your systems are perfectly designed to get the results that you are getting.

Nothing is as fast as the speed of trust. Nothing is as fulfilling as a relationship of trust. Nothing is as inspiring as an offering of trust. Nothing is as profitable as the economics of trust. Nothing has more influence than a reputation of trust.

I see myself living by correct principles and accomplishing worthy purposes. One of my favorite quotes is, "The greatest battles of life are fought out every day in the silent chambers of one's own soul." (David O. McKay).

If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood. This principle is the key to effective interpersonal communication.