People and organizations don't grow much without delegation and completed staff work because they are confined to the capacities of the boss and reflect both personal strengths and weaknesses

If we do not teach our children, societ will. And they-and we-will live with the results.

I believe that correct principles are natural laws, and that God, the Creator and Father of us all, is the source of them, and also the source of our conscience. I believe that to the degree people live by this inspired conscience, they will grow to fulfill their natures; to the degree that they do not, they will not rise above the animal plane.

Unless you’re continually improving your skills, you’re quickly becoming irrelevant.

The challenge is not to manage time, but to manage ourselves.

Response-ability is the ABILITY to choose our response to any circumstance or condition.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.