People and organizations don't grow much without delegation and completed staff work because they are confined to the capacities of the boss and reflect both personal strengths and weaknesses

We develop our character muscles by overcoming challenges and obstacles.

I am senting many books for endorsement purposes, which enables me to stay relevant in my own field, and I have people that help me decide which ones I should read and endorse.

Your most important work is always ahead of you, never behind you.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

Humility is the mother of all virtues. Humility says we are not in control, principles are in control, therefore we submit ourselves to principles. Pride says that we are in control, and since our values govern our behavior, we can simply do life our way.

One thing about trust is that everyone's for it.