Treat them all the same by treating them differently.

When the trust is high, you get the trust dividend. Investors invest in brands people trust. Consumers buy more from companies they trust, they spend more with companies they trust, they recommend companies they trust, and they give companies they trust the benefit of the doubt when things go wrong.

You can't talk your way out of a problem you behaved your way into!

The deepest hunger of [a child's] human heart is to be understood, for understanding implicitly affirms, validates, recognizes and appreciates the intrinsic worth of another.

It is possible to be busy-very busy-without being very effective.

Be proactive. Ask yourself, "Are my actions based on self-chosen values or on my moods, feelings and circumstances?"

It takes humility to seek feedback. It takes wisdom to understand it, analyze it and appropriately act on it.