Only after we can learn to forgive ourselves can we accept others as they are because we don't feel threatened by anything about them which is better than us.

The great apparent dichotomy is that the more we give, the more we get.

In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier.

When people have a real sense of legacy, a sense of mattering, a sense of contribution, it seems to tap into the deepest part of their heart and soul. It brings out the best and subordinates the rest.

What does it matter how much we do if what we're doing isn't what matters most?

The person who is truly effective has the humility and reverence to recognize his own perceptual limitations and to appreciate the rich resources available through interaction with the hearts and minds of other human beings.

The core of any family is what is changeless, what is going to be there──shared vision and values.