Our lives are the results of our choices. To blame and accuse other people, the environment, or other extrinsic factors is to choose to empower those things to control us.

When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.

Trust is a function of both character and competence. Of course you can't trust someone who lacks integrity, but if someone is honest but they can't perform, you're not going to trust them either. You won't trust them to get the job done.

Every time I see high-trust cultures, I see a lessening of adversarialism.

Free your heart from hatred - forgive. Free your mind from worries - most never happen. Live simply and appreciate what you have. Give more. Expect less.

You think effectiveness with people and efficiency with things.

Effective leadership is putting first things first. Effective management is discipline, carrying it out.