If we want to make a change in our lives, we should first focus on our personal attitudes and behaviors.

The role of the leader is to foster mutual respect and build a complementary team where each strength is made productive and each weakness irrelevant.

When the trust is high, you get the trust dividend. Investors invest in brands people trust. Consumers buy more from companies they trust, they spend more with companies they trust, they recommend companies they trust, and they give companies they trust the benefit of the doubt when things go wrong.

Highly effective people tend to be proactive. They decide to find a better job or to have better health, rather than of responding to whatever curves life throws at them.

Trust is the one thing that affects everything else you're doing. It's a performance multiplier which takes your trajectory upwards, for every activity you engage in, from strategy to execution.

We immediately become more effective when we decide to change ourselves rather than asking things to change for us.

When we pick up one end of the stick, we pick up the other.