If we want to make a change in our lives, we should first focus on our personal attitudes and behaviors.

There are certain things that are fundamental to human fulfillment. The essence of these needs is captured in the phrase 'to live, to love, to learn, to leave a legacy.' The need to leave a legacy is our spiritual need to have a sense of meaning, purpose, personal congruence, and contribution.

we're responsible for our own lives.

More essential than working on attitudes and behaviors is examining the paradigms out of which those attitudes and behaviors flow.

If the ladder is not leaning against the right wall, every step we take just gets us to the wrong place faster.

You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.

The process of building trust is an interesting one, but it begins with yourself, with what I call self trust, and with your own credibility, your own trustworthiness. If you think about it, it's hard to establish trust with others if you can't trust yourself.