Before you wonder "Am I doing things right?" wonder "Am I doing the right things?"

Every person in the organization must change inside their hearts and minds, so that they themselves become principle centred.

If there's one thing that's certain in business, it's uncertainty.

Above all, success in business requires two things: a winning competitive strategy, and superb organizational execution. Distrust is the enemy of both. I submit that while high trust won't necessarily rescue a poor strategy, low trust will almost always derail a good one.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

Nothing is as fast as the speed of trust.

To me, the essence of keeping the soul nourished is obedience to one's conscience. I don't think that the soul can be nourished unless people have a strong sense of conscience that they have educated and developed and soaked in the universal and timeless principles of integrity and service. This way, the individual's soul becomes part of the universal soul of service, contribution, and making a difference.