Before you wonder "Am I doing things right?" wonder "Am I doing the right things?"

"You can buy a person's hand, but you can't buy their heart. His heart is where his enthusiasm, his loyalty is. You can buy his back, but you can't buy his brain. That's where his creativity is, his ingenuity, his his resourcefulness."

When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.

Make small commitments and keep them. Be a light, not a judge. Be a model, not a critic. Be a part of the solution, not the problem.

If we overcome the pull and "get up and get at it," we will have won a victory. We have kept our own resolve. We can then move to other things, for by small means great things are accomplished. Thus, even this one small step is also in another sense a giant leap.

There are principles that govern human effectiveness - natural laws in the human dimension that are just as real, just as unchanging and unarguably there as laws such as gravity are in the physical dimension.

Courage isn't absenct of fear, it is the awareness that something else is important