You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.
Stephen CoveyWe often get so busy "sawing" (producing results) that we forget to "sharpen our saw" (maintain or increase our capacity to produce results in the future).
Stephen Covey