Do what is important, not what is urgent.

It's not only a matter of when to do things, but whether or not to do them at all.

I am fortunate to have a very helpful team that enables me to spend time doing things that are important but not necessarily urgent. People who have no such team need to also make these larger decisions so that they can cheerfully say No to that which is urgent but not important.

Distinguish between the person and the behavior or performance.

True leadership is moral authority, not formal authority. Leadership is a choice, not a position. The choice is to follow universal timeless principles, which will build trust and respect from the entire organization. Those with formal authority alone will lose this trust and respect.

Response-ability is the ABILITY to choose our response to any circumstance or condition.

Our greatest joy and our greatest pain comes in our relationships with others.