It's how tenacious you are that will determine your success.

Analytics only goes so far. Basketball, more than baseball, for example, is really a team sport.

As a global company, our future growth and success requires that we constantly look at ways to improve our ability to serve customers worldwide.

The most common format of music on an iPod is 'stolen.'

I've got my kids brainwashed: You don't use Google, and you don't use an iPod.

Great companies have high cultures of accountability, it comes with this culture of criticism I was talking about before, and I think our culture is strong on that.

Almost three years ago, when I retired, my wife and I were talking about our philanthropic work and how does one help give opportunity, particularly to kids growing up in very disadvantaged situations.And my initial kind of sense was, the government does that primarily, and what we should mostly do is pay our taxes. My wife said, no, I don't think that's quite right for us. We need to do more. We can do better.