Look at the product pipeline, look at the fantastic financial results we've had for the last five years. You only get that kind of performance on the innovation side, on the financial side, if you're really listening and reacting to the best ideas of the people we have.

We're going to try to do more to communicate the value of activation to customers in addition to making the process simpler and more consistent.

I have lots of sources of information about what's going on at the company. I think I have a pretty good pulse on where we are and what people are thinking.

No. 1 thing is that life is just not as interrupt-driven as when you're running a company.

If you look at companies with upside potential, Twitter's right there. They've established a brand in a world where it's extremely difficult to establish a brand. It's a global brand, people recognize it, people want to let you know what their Twitter handles are, etc.

I think good ideas are usually better done quickly than slowly.

Developers, developers, developers...