You don't need to be a computer scientist to use a Windows Phone. I think you do to use an Android phone.

We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.

What we've gone through in the last several years has caused some people to question 'Can we trust Microsoft?' .

I've got my kids brainwashed: You don't use Google, and you don't use an iPod.

Our mail product, Hotmail, is the market leader globally.

At Microsoft I had many years of experience and history and seeing connections. With my direct reports, the job at Microsoft was to delegate and then be able to properly review, but not to micromanage. To have a way of connecting and integrating without getting in the way.

The number one benefit of information technology is that it empowers people to do what they want to do. It lets people be creative. It lets people be productive. It lets people learn things they didn't think they could learn before, and so in a sense it is all about potential.