You have to get along with people, but you also have to recognize that the strength of a team is different people with different perspectives and different personalities.

I'm probably never going to be satisfied with anything we do. I think there's always the possibility of doing better. And I'd say we're doing better than we were a year ago, in terms of delivery and quality of service, but nowhere near what we should be doing .

When I first got started in the late '70s, early '80s, and first was thinking about the interactive world, I believed so fervently that it was the next big thing, I thought it would happen quickly.

Keep your eye on the prize and focus on your mission. Remember what you’re trying to do, what your value is, why it’s important, and at the same time, change course and direction. If the market’s telling you different things how are you going to adjust to that?

The idea that maybe you don't have to own a car if you only need one occasionally may catch on, just like time-sharing caught on in real estate

I think the support of the other team at AOL and everybody's really shared passion and belief about this and - saying that some day everybody was going to be on line.

Having a great idea is important. But having a great team is also important.