When I was trying to popularize the concept of the Internet - ten or 15 years ago - I came up with this concept of "the 5 Cs." Services needed to have content, context, community, commerce, and connectivity. After that, when I was trying to think of what the key management principles were to build into the culture, I started talking about the Ps. The P's were things like passion, perseverance, perspective and people. I think the people aspect is really the most important one.

It's stunning to me what kind of an impact even one person can have

One of the biggest challenges we had in the first decade was not that many people had personal computers. There weren't that many people to sell to, and it was hard to identify them.

The pace of change and the threat of disruption creates tremendous opportunities.

I want to find people who have had to work hard and who have learned from their failures. Perseverance is no guarantee you’ll succeed, but without it, it’s almost guaranteed you won’t.

At the end of the day, the team you build is the company you build.

The idea that maybe you don't have to own a car if you only need one occasionally may catch on, just like time-sharing caught on in real estate