I'm probably never going to be satisfied with anything we do. I think there's always the possibility of doing better. And I'd say we're doing better than we were a year ago, in terms of delivery and quality of service, but nowhere near what we should be doing .

If you can build a company and make money, great. But eventually, my intention is to give all my money away. I told my kids that. [Wealth] is not particularly helpful to kids. It's almost a burden. It's better to allow them to do their own thing and have their own successes.

I had an older brother who passed away recently, an older sister and a younger brother.

So we believed that strategic alliances and partnerships were critical, and we did that for five years.

All great ideas start as weird ideas. What now seems obvious, early on, is not obvious to anybody.

The Internet will make every enterprise a publisher.

I like ... what I characterize as more built-to-last ideas rather than built-to-flip ideas.