Quality, service, cleanliness, and value.

The best songs are stories, and the best singers storytellers. Great singers can make you care about what they're feeling. You have a sense of knowing them.

You can't operate a company by fear, because the way to eliminate fear is to avoid criticism. And the way to avoid criticism is to do nothing.

There are those who work all day. Those who dream all day. And those who spend an hour dreaming before setting to work to fulfill those dreams. Go into the third category because there's virtually no competition.

It's still relatively rare to have an epidemiologist at a zoo.

The city's contradictions and frailties drive me to the church. The church, in turn, binds my wounds and soothes my troubled heart, and sends me right back out into the city again.

Quality, service, cleanliness, and value.