You can't operate a company by fear, because the way to eliminate fear is to avoid criticism. And the way to avoid criticism is to do nothing.

The city's contradictions and frailties drive me to the church. The church, in turn, binds my wounds and soothes my troubled heart, and sends me right back out into the city again.

It's still relatively rare to have an epidemiologist at a zoo.

The highest thing people can say about an artist is, 'You know, I felt he or she was singing right to me.' If you've got the goods, and you're honest, that's where the thrill comes in, because of the urgency of the people really feeling what they feel. It's right there.

The best songs are stories, and the best singers storytellers. Great singers can make you care about what they're feeling. You have a sense of knowing them.

Transcending mind-made limitations doesn't mean you stop being yourself. On the contrary, you become more yourself than ever before.

Quality, service, cleanliness, and value.