When I put the plate down, you don't hear a sound. When I pick up a glass, I want it to be just right. When someone says, "How come you're just a waitress?" I say, "Don't you think you deserve being served by me?"

Dorothy Day said - and I'm sure that Kathy Kelly would say the same thing - 'I'm working toward a world in which it will be easier for people to behave decently.' Now, think about that: a world in which it will be easier for people to behave decently.

I want to praise activists through the years. I praise those of the past as well, to have them honored.

When I put the plate down, you don't hear a sound. When I pick up a glass, I want it to be just right. When someone says, "How come you're just a waitress?" I say, "Don't you think you deserve being served by me?"

What I bring to the interview is respect. The person recognizes that you respect them because you're listening. Because you're listening, they feel good about talking to you. When someone tells me a thing that happened, what do I feel inside? I want to get the story out. It's for the person who reads it to have the feeling . . . In most cases the person I encounter is not a celebrity; rather the ordinary person. "Ordinary" is a word I loathe. It has a patronizing air. I have come across ordinary people who have done extraordinary things. (p. 176)

Perhaps it is this specter that most haunts working men and women: the planned obsolescence of people that is of a piece with the planned obsolescence of the things they make. Or sell.

We hear the term independent contractors in Iraq. Independent contractors? Mercenaries!