When I was asked: "Will shame do it?" Meaning: Will welfare people be shamed into getting respectable work? And I said that shame plays the biggest role there is: The biggest shame is that there is so much abundance around but that so many have so little and so few have so much. That's the shame.

It is still the arena of those who dream of the City of Man and those who envision a City of Things. The battle appears to be forever joined. The armies, ignorant and enlightened, clash by day as well as night. Chicago is America's dream, writ large. And flamboyantly.

What I bring to the interview is respect. The person recognizes that you respect them because you're listening. Because you're listening, they feel good about talking to you. When someone tells me a thing that happened, what do I feel inside? I want to get the story out. It's for the person who reads it to have the feeling . . . In most cases the person I encounter is not a celebrity; rather the ordinary person. "Ordinary" is a word I loathe. It has a patronizing air. I have come across ordinary people who have done extraordinary things. (p. 176)

Taking life seriously requires taking death seriously.

Religion obviously played a role in this book and the previous book, too.

On the evening bus, the tense, pinched faces of young file clerks and elderly secretaries tell us more than we care to know. On the expressways, middle management men pose without grace behind their wheels as they flee city and job.

Work is about a search for daily meaning as well as daily bread, for recognition as well as cash, for astonishment rather than torpor; in short, for a sort of life rather than a Monday through Friday sort of dying.