All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.

Data is of course important in manufacturing, but I place the greatest emphasis on facts.

Ask 'why' five times about every matter.

If you are going to do kaizen continuouslyyou've got to assume that things are a mess. Too many people just assume that things are all right the way they are. Aren't you guys convinced that the way you're doing things is the right way? That's no way to get anything done. Kaizen is about changing the way things are. If you assume that things are all right the way they are, you can't do kaizen. So change something!

No goal, regardless of how small can be achieved without adequate training.

Where there is no Standard there can be no Kaizen

The only place that work and motion are the same thing is the zoo where people pay to see the animals move around