No goal, regardless of how small can be achieved without adequate training.

Costs do not exist to be calculated. Costs exist to be reduced.

The Toyota style is not to create results by working hard. It is a system that says there is no limit to people's creativity. People don't go to Toyota to 'work' they go there to 'think'.

If you are going to do kaizen continuouslyyou've got to assume that things are a mess. Too many people just assume that things are all right the way they are. Aren't you guys convinced that the way you're doing things is the right way? That's no way to get anything done. Kaizen is about changing the way things are. If you assume that things are all right the way they are, you can't do kaizen. So change something!

We are doomed to failure without a daily destruction of our various preconceptions.

Having no problems is the biggest problem of all.

The only place that work and motion are the same thing is the zoo where people pay to see the animals move around