No goal, regardless of how small can be achieved without adequate training.

My first move as the manager of the machine shop was to introduce standardized work.

The only place that work and motion are the same thing is the zoo where people pay to see the animals move around

Having no problems is the biggest problem of all.

The Toyota style is not to create results by working hard. It is a system that says there is no limit to people's creativity. People don't go to Toyota to 'work' they go there to 'think'.

Progress cannot be generated when we are satisfied with existing situations.

All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.