Donald Trump and Hillary Clinton are not themselves members of the middle class, not by a long shot, which means they've searched for other ways to prove to voters that they care about their concerns and understand what middle class workers are going through.

Judy Price Osgood is a longtime friend of Clinton's, and she says she meets people regularly who say they don't like [Hillary] Clinton.

[Hillary Clinton ] sometimes struggles with the big theme. She loves talking about her plans, and she often is very focused on sort of the smaller things that could be quite valuable in governing but aren't so good in big speechmaking.

People don't change. People are who they are.

When a trust is betrayed, that has to be rebuilt.

The difference in the way Hillary Clinton and Donald Trump talk about the middle class is stark. For Clinton, it's a story of hope. For Trump, it is a story of loss.

I don't think that [Hillary Clinton] can turn around her honesty and trustworthiness problems with one speech, but she could present herself tonight as more relatable, give people a glimpse of that warm, funny woman the people who meet her in small groups and one-on-one say that she is.