Donald Trump and Hillary Clinton are not themselves members of the middle class, not by a long shot, which means they've searched for other ways to prove to voters that they care about their concerns and understand what middle class workers are going through.

Kathy Burgess describes [Hillary] Clinton as fun and an all-around great person but admits it doesn't come through well.

Flint is a city of a hundred thousand that was having a rough go of it even before its water was poisoned by lead. And when the water crisis finally grabbed national headlines this winter, the Democratic presidential candidates noticed. Hillary Clinton sent senior staff to investigate and asked her supporters to donate to a fund for Flint's kids. Bernie Sanders called on Michigan's Republican governor, Rick Snyder, to resign.

Judy Price Osgood is a longtime friend of Clinton's, and she says she meets people regularly who say they don't like [Hillary] Clinton.

President Trump is a brand. President Trump is more popular than Republicans in Congress among Republicans.

[Hillary Clinton] needs to accomplish a lot. She also has to provide a unifying theme for all the things she wants to do.

[Judy Price] Osgood was among about half a dozen [Hillary] Clinton friends who I sat down with more than a year ago before she announced her candidacy.