The customer moved on long before the industry reacted to what she wanted. She doesn't want to buy things four months in advance, she wants to buy something today and wear it tomorrow. She cares less about seasons and collections and really what she's looking for is price, quality, and convenience.

It felt like strappy sandals were looking really old lady-ish; really dated and not cool.

My mother and I never got along, not even when I was a child.

I'm always impressed by confidence, kindness and a sense of humour.

Men always look smart in a well-fitted, tailored suit. Conversely, they can be incredibly handsome in jeans combined with a cashmere jumper or a beaten-up leather jacket or even just a cotton T-shirt.

I actually have more shoes than anyone will ever know.

The city [ LA] is kind of going through an interesting transition; sort of renaissance time where there is so much going on here. I think it's really exciting to be here.