I'm a child of the 50s. I was expected to have table manners. There needs to be some expectations for behavior. I'm seeing some children today, they don't push them enough.

The most important thing in a shelter is that volunteers, especially with dogs, come in everyday, take that pet out for an hour of quality time.

I don't like the way most people think. It's imprecise. I find that when parents ask me questions, they ask very imprecise questions. They say, "My kid has behavioral problems at school." Well, I have to say, "What kind of problems? Is he hitting? Is he rude? Does he rock in class?" I need to narrow questions to specifics. I am very pragmatic and intellectual, not emotional. I do get great satisfaction when a parent says, "I read your book, and it really helped me."

I believe that the best way to create good living conditions for any animal, whether it's a captive animal living in a zoo, a farm animal or a pet, is to base animal welfare programs on the core emotion systems in the brain. My theory is that the environment animals live in should activate their positive emotions as much as possible, and not activate their negative emotions any more than necessary. If we get the animal's emotions rights, we will have fewer problem behaviors... All animals and people have the same core emotion systems in the brain.

I cannot emphasize enough the importance of a good teacher.

Everything I think is in pictures.

Research has shown that a barren environment is much more damaging to baby animals than it is to adult animals. It does not hurt the adult animals the same way it damages babies.