One of the things I preach to all my staff is never be frightened to make a decision.

The Internet is where we all go to for the first stop of information. It's not the library any more, it's the Internet and if I want to find out about Kate Russell, what do I do? I Google Kate Russell. Simple as that.

There are three reasons to be in business. To make money, to have fun – and to make money.

There's not much difference between a fantasist and a visionary. We all have dreams and without dreams in business, I don't believe you can be successful. The trick is to turn them into reality.

There's an old chestnut that asks whether an entrepreneur is born or made and I think it's a combination of both. You need the talent; without the talent you can't do it.

The Internet means everything to everybody and it's growing by the day. You can't survive as a business, especially a small business, without having some form of good Internet presence; whether you're a shop or it's a showcase or just a way to talk to your customers.

You can have a worldwide shop from your bedroom. You can do things that weren't even dreamed of when I started off in business. It's why technology is the most wonderful thing for small businesses.