The number one goal in resolving a conflict is to make sure both sides maintain their self-esteem. Resolving conflict is rarely about who is right. It is about acknowledgment and appreciation of differences.
Thomas CrumConflict can be seen as a gift of energy, in which neither side loses and a new dance is created.
Thomas CrumIt is very difficult to apply the old Indian adage 'Do not judge another until you have walked a mile in his moccasins,' unless you get out of your own moccasins first.
Thomas Crum