The number one goal in resolving a conflict is to make sure both sides maintain their self-esteem. Resolving conflict is rarely about who is right. It is about acknowledgment and appreciation of differences.
Thomas CrumIt is hard to change our point of view in a conflict. Most often, it is because we are not nearly as interested in resolving the conflict and possibly creating a new "pearl" as we are in being right.
Thomas CrumWhat would it be like if you lived each day, each breath, as a work of art in progress? Imagine that you are a masterpiece unfolding each second of every day, a work of art taking form with every breath.
Thomas CrumThe quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.
Thomas Crum