What is left unsaid gets in the way of the relationship. What is left unasked-for is a missed opportunity.

Grant people a lifetime of forgiveness before you even meet them.

Opportunities don't knock, they whisper. So shut up and listen.

To be efficient means getting the job done in a smart, resourceful and timely way. To be effective means getting the right job done well, efficiently or not.

The Top 10 Most Effective Things That You Can Say: 1. Thank you very much. 2, You are so right. 3. How can I help you right now? 4. I ask that you ... 5. I apologize for for what has happened. 6. Why is that? 7. Are you willing to ...? 8. I love you. 9. Will you help me? 10. Yes.

Shift from judgment to compassion to love.

Coaching doesn't make sick people well...it helps healthy people become extra-ordinary.