Shift from judgment to compassion to love.

The Top 10 Most Effective Things That You Can Say: 1. Thank you very much. 2, You are so right. 3. How can I help you right now? 4. I ask that you ... 5. I apologize for for what has happened. 6. Why is that? 7. Are you willing to ...? 8. I love you. 9. Will you help me? 10. Yes.

The greatest discovery of my generation is that we are unique. The greatest discovery of the next generation, I pray, is that we are one.

Commitment is what your boss needs you to have. Choice is what you need to have.

Remind people who they are instead of just complimenting them on what they've done.

The trappings of lifestyle are often that; traps.

To be efficient means getting the job done in a smart, resourceful and timely way. To be effective means getting the right job done well, efficiently or not.