An expert knows the subject very well. A model teaches by showing instead of just telling.
Remind people who they are instead of just complimenting them on what they've done.
Fear is natural. Be with it.
All problems exist in the absence of a good conversation.
To be efficient means getting the job done in a smart, resourceful and timely way. To be effective means getting the right job done well, efficiently or not.
Opportunities don't knock, they whisper. So shut up and listen.