Commitment is what your boss needs you to have. Choice is what you need to have.
Remind people who they are instead of just complimenting them on what they've done.
Coaching doesn't make sick people well...it helps healthy people become extra-ordinary.
Grant people a lifetime of forgiveness before you even meet them.
The Top 10 Most Effective Things That You Can Say: 1. Thank you very much. 2, You are so right. 3. How can I help you right now? 4. I ask that you ... 5. I apologize for for what has happened. 6. Why is that? 7. Are you willing to ...? 8. I love you. 9. Will you help me? 10. Yes.
Movement isn't progress.