It was the academic community who wired up their universities so it was put together by smart, well-meaning people who thought it was a good idea.

It's possible to live without the Web. It's not possible to live without water. But if you've got water, then the difference between somebody who is connected to the Web and is part of the information society, and someone who (is not) is growing bigger and bigger.

The story of the growth of the World Wide Web can be measured by the number of Web pages that are published and the number of links between pages. The Web's ability to allow people to forge links is why we refer to it as an abstract information space, rather than simply a network.

Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them.

Web users ultimately want to get at data quickly and easily. They don't care as much about attractive sites and pretty design.

The Google algorithm was a significant development. I've had thank-you emails from people whose lives have been saved by information on a medical website or who have found the love of their life on a dating website.

I think IT projects are about supporting social systems - about communications between people and machines. They tend to fail due to cultural issues.