Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them.

What I do has to be a function of what I can do, not a function of what people ask me to do.

I think IT projects are about supporting social systems - about communications between people and machines. They tend to fail due to cultural issues.

The story of the growth of the World Wide Web can be measured by the number of Web pages that are published and the number of links between pages. The Web's ability to allow people to forge links is why we refer to it as an abstract information space, rather than simply a network.

I invented the web just because I needed it really because it was so frustrating that it didn't exit.

Intellectual property is an important legal and cultural issue. Society as a whole has complex issues to face here: private ownership vs. open source, and so on.

I'm not a fan of giving a website a simple number like an IQ rating because like people they can vary in all kinds of different ways. So I'd be interested in different organisations labelling websites in different ways.