Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.

And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!

Innovation comes only from readily and seamlessly sharing information rather than hoarding it.

You can't live life without an eraser.

But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.

Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.

Remember my mantra: distinct... or extinct.