Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Have you thanked a front-line employee for carrying around a great attitude ... today?

An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.

Organizations exist to serve. Period. Leaders live to serve. Period.

As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.

We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.