Misunderstandi ngs happen because we do not understand that different people have different styles of communication.

Assuming that just because you can hear you can listen is like assuming that just because you can see you can read.

Trust and reputation are not discretionary. They are as necessary in business as the people in whom they reside.

In selling as in medicine, prescription before diagnosis is malpractice.

Everyone faces difficulties; not everyone looks for the opportunities in every difficulty.

Being on par in terms of price and quality only gets you into the game. Service wins the game.

Mesmerizing! I've heard Jim Rohn speak on numerous occasions and I still listen intently to every word he says. His delivery is flawless; his ideas - timeless.