The best way to change it is to do it. Right? And then after a while you become it, and it's easy.

I've had many mentors, but the one that has the most impact was my mother.

Crankiness is a human attribute that when people walk in the door of Xerox, they remain human. The best way to get the best out of people is to not force them to be something other than they naturally are. Now what do they have to be? They have to be respectful. You can't be ridiculously disrespectful.

If you go to Norway, Finland, Russia or Australia, youll see Xerox or Fuji-Xerox people, not just the name on the door. We have human beings who live and work and serve customers everywhere around the globe.

You don’t have to be at every volleyball game. We can’t guilt ourselves.

Believe that there are no limitations, no barriers to your success --- you will be empowered and you will achieve.

My perspective comes in part from being a New York black lady, in part from being an engineer. I know I'm smart and have opinions worth being heard.