As Ive progressed in my career, Ive come to appreciate -- and really value -- the other attributes that define a companys success beyond the P&L: great leadership, long-term financial strength, ethical business practices, evolving business strategies, sound governance, powerful brands, values-based decision-making.

My perspective comes in part from being a New York black lady, in part from being an engineer. I know I'm smart and have opinions worth being heard.

I've had many mentors, but the one that has the most impact was my mother.

The world is changing. We all know this. And as that world changes, if you don't transform your company, you're stuck.

Believe that there are no limitations, no barriers to your success --- you will be empowered and you will achieve.

Crankiness is a human attribute that when people walk in the door of Xerox, they remain human. The best way to get the best out of people is to not force them to be something other than they naturally are. Now what do they have to be? They have to be respectful. You can't be ridiculously disrespectful.

The best way to change it is to do it. Right? And then after a while you become it, and it's easy.